Shipping policy
Order Processing Times
- Once an order is placed, it may take up to 2 weeks for your product to be designed, created, and prepared for shipping.
Shipping Information
Domestic and International Shipping
- We ship both within Australia and worldwide.
Estimated Shipping Times:
- New Zealand: 4–11 business days
- Asia: 10–20 business days
- United States: 10–20 business days
- Canada: 10–20 business days
- United Kingdom: 5–18 business days
- European Union: 5–20 business days
- Rest of World: 14–30 business days
Shipping Costs:
- Shipping costs are calculated at checkout based on your location.
Returns, Changes, and Cancellations
- No Returns: As all products are custom-made and engraved specifically for you, we do not accept returns.
- Review Your Design: You will receive your design for approval prior to production. Please ensure you are satisfied with the design before confirming, as changes cannot be made once the piece is created.
- Cancellations: Orders cannot be canceled once production has started.
Potential Service Delays
- Shipping times may be impacted by factors beyond our control (e.g., carrier delays, customs, or unforeseen events). Should delays occur, we will keep you updated to the best of our ability.
